Gracias por enviar su consulta! Uno de los miembros de nuestro equipo se pondrá en contacto con usted en breve.
Gracias por enviar su reserva! Uno de los miembros de nuestro equipo se pondrá en contacto con usted en breve.
Temario del curso
Understanding Sensitivity in the Workplace
- Defining sensitivity and respect in professional settings
- The impact of words, tone, and body language
- Creating awareness of cultural, personal, and social differences
Recognizing and Addressing Unconscious Bias
- How biases form and influence decision-making
- Examples of microaggressions and unintended offense
- Practical strategies to reduce bias and promote fairness
Empathy and Emotional Intelligence
- Understanding others’ perspectives and emotions
- Active listening and compassionate communication
- Using empathy to strengthen trust and collaboration
Handling Sensitive Situations
- Responding constructively to conflict or offense
- Maintaining professionalism under pressure
- Turning difficult conversations into opportunities for learning
Building an Inclusive Culture
- Encouraging respect, openness, and shared responsibility
- Promoting everyday inclusive behaviors
- Leadership’s role in modeling sensitivity
Practical Application and Reflection
- Case-based exercises on sensitive workplace scenarios
- Group reflections and insights sharing
- Personal action plan to apply sensitivity principles
Summary and Next Steps
- Review of key concepts and practices
- Commitment to continuous awareness and respect
- Guidelines for fostering long-term inclusivity in the workplace
Requerimientos
- Experience working in a team or customer-facing environment
- Openness to self-reflection and group dialogue
- No prior training in diversity or inclusion required
Audience
- Employees and team leaders seeking to promote respect and inclusion in the workplace
- Managers aiming to build awareness and empathy within their teams
- Organizations focused on strengthening a culture of sensitivity and understanding
7 Horas
Testimonios (5)
SAMART Goal y Concepto de Negociación
Withaya - Babcock Power (Thailand)
Curso - Negotiation Skills
Traducción Automática
Claridad de la discusión. El entrenador se conecta con los participantes. Aura agradable y alegre del entrenador.
Mona Liza - IT
Curso - Effective interpersonal communication with elements of assertiveness
Traducción Automática
Como era un 1:1, la personalización del contenido.
Patricia - Embraer
Curso - Influencing and Avoiding Conflict
Traducción Automática
Excelente formador, con el discurso completamente adaptado a la audiencia. Mucho contenido.
Carole - Axway
Curso - Communicating and Influencing For Team Members
Traducción Automática
Ambiente abierto sin juicios
Agnieszka - AXA XL
Curso - Business Communication Skills
Traducción Automática
