Course Outline
The nature and types of conflict. Types of conflicts due to the participants
The theory of conflict situations by Lewin.
The main source of conflict.
- resources
- differences in their goals
- interdependence of work
- differences in values or views
- organizational ambiguity
Conflicts of functional and dysfunctional
Distortion of perception occurring in conflict
The dynamics of conflict
- preceding phase
- challenge phase
- escalation phase
- phase of confrontation
Behavior style by mastering conflicts; appropriate behavior in the dispute. The consequences of a rigid application of various styles
Assertive and development use conflicts in the team's work. Assertive skills useful in resolving conflicts
The strategies used in conflict situations:
- I win - you lose
- you win - I shed
- without losing - the replacement of the conflict to cooperation
Conflict Management. The main methods and techniques of conflict resolution
- negotiations
- mediation
- arbitration
Working with emotions in conflict
Stress, coping in difficult situations
- the introduction of the anti-stress training
- relaxation methods - focusing
Creative principles of conflict resolution.
Effective communication as an essential tool for conflict management.
- barriers to communication and conflict resolution
- verbal and non-verbal
The use of negotiation techniques to resolve conflicts.
Summary of training
Testimonials (6)
Las técnicas.
Stephanya Herrera Vázquez - SIGASH S.A. DE C.V.
Course - Meditation 101: Mindfulness Meditation
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
Due to the activities from each content, I understood their main ideas/ concepts very well within a short time. I would like to say that the activity reflects on not only our current situation but also how to advance the skill & knowledge effectively and efficiently.
Ei Ei - Ooredoo Myanmar
Course - Leadership 101
discussing topics using specific examples related to our company
Agnieszka - Ejmedical sp. z o. o.
Course - DZM – delegowanie zadań i motywowanie pracowników
Machine Translated