Public Speaking 101: The Art of Mastering Self-Expression (With Social Media Relevance) Training Course

This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory.

It's designed for everyone, mostly conference speakers and team-meeting presenters.

Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme

In this instructor-led, live training in Peru, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop. 

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

In this instructor-led, live training in Peru, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop. 

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

Audience

Staff who need to be fully prepared to deliver presentations:

• To their teams
• To clients
• To other audiences internal to the company
• To other audiences external to the company

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

• Prepare and structure an effective presentation
• Prepare themselves properly for that presentation
• Deliver that presentation with confidence
• Use the various visual aids that a presenter might choose to employ in creating a stimulating presentation
• Deal with the different types of people who they will encounter in their presentations

Objectives of the Course: 

After this 2-day course, the trainees/participants will be             

• i. Develop a deeper understanding of the element s that ensures effective public speaking and delivery.
• ii. Build techniques that will ensure a development of high-level capabilities in delivering ideas on a wide range of audience in any number of population/participants.
• iii. Apply learnings in boosting confidence, influence and persuasion abilities
• iv. Appreciate the importance of public speaking skills in the personal and professional development of the individual. 

Methodologies:

• Instructor Led Training
• Role Playing 
• Personality and Confidence Building Games
• Return Demonstration and Actual Delivery of Ideas in Public Forum

Best Performers Criteria are as Follows:

Originality of Content = 15%

Complexity of Delivery = 20%

Effective Flow of Idea = 15%

Mastery of the Subject = 30%

Clarity of Materials = 10%

Personal Delivery and Confidence = 10%

INTRODUCTION

International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business.

Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture.

In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.

OBJECTIVE

This course is design to enhance and Benefits Professional on  the following .

• Enhanced Personal & Professional image.
• Mastering International Protocol & personal diplomacy.
• Proficiency and competence in various forms of corporate and diplomatic communication.
• Increased self-confidence in official, formal and informal contacts.
• Sharpened professional communication skills.
• Increased confidence in public relations.
• Perfected understanding of formal and informal dress, including evening attire.
• Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.

INTRODUCTION

1. Have you ever felt unsure of yourself in social situations?
2. Are you concerned about how to address people or how to propose a toast?
3. Where to seat your VIP or even which fork to use?
4. Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted

In this course you will learn

• How to handle social situations with grace and ease.
• You will also experience and learn the art of dining etiquette,
• In a real restaurant setting.

You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.

Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

Goal

The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:

• Building an effective communication style with others
• Practical analysis of the barriers of communication and active techniques to prevent their occurrence
• Building support assembly relationships
• Effective team work
• Awareness of mutual influence in relation team-unit and unit-team
• The ability to use a variety of techniques to manage conflict
• Change their attitudes and behavior modeling constructive (eg assertive posture)

Method of work

The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.

Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.

Purpose of training:

For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.

Benefits of training course:

Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.

Skills acquired during the training:

• communicate effectively in conflict situations
• identify sources of conflict
• analysis of the needs of the parties to the conflict and the formulation of the problem
• using the methods and techniques to solve conflicts
• to the principles of assertiveness and managing emotions in conflict resolution
• application of the principles of assertive resist tampering
• appropriate behavior in conflict
• implement these stress management, emotional

Training method:

lectures, simulations, case studies, role playing, giving feedback to participants

Purpose of the course:

For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management.

Benefits of completion of the course:

Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills.

Training method:

short thematic lectures, individual exercises, simulations, case studies, role plays

This instructor-led, live training in Peru (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
• Monitor and track their time usage and identify and eliminate their time wasters and distractions.
• Delegate and assign tasks appropriately and communicate clearly and assertively with others.
• Manage their emotions and stress levels in times of uncertainty and pressure.

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

• Developing competencies in the area of professional customer care
• Increasing the efficiency of communication with customers
• Attaining the knowledge of how to get to the underlying needs and expectations of customers
• Building strong and sustainable relationships with clients
• Expanding the positive image of the company in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about personalities and communication preferences when dealing with clients
• Establsihing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Exercises in groups
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experienc​e